Please allow 3-4 weeks for us to receive and process your return. Please make sure the item is unopened in its original packaging and contact us by email for return address information, email us your return tracking number at and we will be happy to investigate further for you. If you want to return the item, please ship it back to us once you receive the package. Our toys are backed by a one year manufacturer's warranty, be sure to register your item within 14 of receiving your item to qualify for warranty replacement. While we do not process exchanges or returns, if your order arrives damage or is defective upon receipt, we will grant an exchange of the same product from 10 days after it was delivered. Please be sure to look for product dimensions and measurements before you purchase. For malfunctions, please see our warranty policy. Start by contacting us at with your full name, order number, and shipping address.įor sanitary reasons, items must be brand new and unopened. Returns are only accepted if you made a mistake when placing the order. If you aren't satisfied with your product, we want to help you find one you will love. We want you to be happy with your purchase from JUNTAME. Please research ahead on the policy of the country you are shipping to. We are not responsible if your products are turned away at customs, if the country does not allow adult products to enter its borders or if it is criminal to possess an adult product generally or specifically. JUNTAME is not responsible for any fees or taxes imposed by your country including but not limited to customs fees/tariff. If you purchase a gift set with a lubricant, we will contact you to replace the item. * Lubes and liquid products cannot be shipped internationally. To file a claim with the shipping company use these instructions: If security is an issue, please request the signature required service or provide a secure location for delivery. It is assumed that the customer has provided a secure location for packages to be left. After 72 hours, retrieval may not be possible. Please note that a missing package needs to be reported within 72 hours of confirmed (as per the tracking number) delivery has taken place. If your package's tracking number is showing as delivered but you have not actually received the package, you will have to follow up with the shipping company yourself. If you have any issues receiving packages at your location, you should request a signature required service at checkout. If your tracking number shows the package as delivered, insurance will not cover the loss. A lost package is one that does not show confirmed delivery via the tracking number. JUNTAME is not liable for lost, misdirected, or stolen packages, although we are happy to help locate it to the best of our ability in the event that your package is not successfully delivered. Products returned to sender from failure to claim or bad addresses will be returned into inventory automatically and a store credit code emailed minus shipping costs. Please ensure your items are what you want before checking out since we are unable to cancel international orders. Once we ship from our warehouse, we are unable to generate international returns for unopened items at the moment. If you are an international buyer, please make sure your order is correct. Examples where we cannot help you include: If you are no longer at the address when the package arrives such as shipping to a hotel, if you are not there to receive it at your home or elsewhere, or if you do not claim it in time from a shipping facility.Ĭurrently, we are located in the U.S. We are not liable for product shipping once it has left our facilities. Please confirm your shipping address before you check out. $9.99 for standard shipping under 1 lbs, $14.99 if it is 1-1.99 lbs and $19.99 if it is over 2 lbs. $20 USPS shipping under 1 lb, $30 if it is over 1 lb. SHIPPING TO ALASKA, HAWAII, PALAU, PUERTO RICO Note: Because of covid-19, some hot sale items are on backorder now shipping will take longer than usual. You must be over 18 years old to order from JUNTAME. It may take 3 to 7 business days to receive your package. Orders will be shipped out within 24 to 72 hours. Shipping is discreet and will not have “Juntame” or any other adult company name visible.
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