![]() Here are some important factors to consider: The phone call quality may decrease if the earbuds do not fit your ears. The issue is resolved The issue may have been caused by the Bluetooth device settings. Note: If the same earbuds model name exists, make sure to choose the model labeled with Hand-Free. Select Headset labeled with Hands-free, and click Set as Default Device.On the right side of the computer screen, right-click the Speaker icon.To the right of the headphone's model name, tap the Settings icon.Open the Settings menu on your smartphone.Note: The settings menu items may vary depending on the connected device. If the connected device is Android 10 or later or a Microsoft® Windows® computer, check the following setting: If the connected device is Android 10 or later or a Microsoft™ Windows computer, go to step 3.The issue is resolved The issue may have been caused by the Bluetooth® device settings or a temporary malfunction. Note: If the connected device is temporarily unstable, the restart may resolve the issue. Note: Make sure the speaker is not muted on the connected device. Turn up the volume on the connected device.For Computers: While you are talking, right-click the Speaker icon at the right side of the computer screen, open the Sound settings, and then select Headset (WF-C700N Hands-Free) from the pull-down list of the Speaker setting.For iPhones: While you are talking, tap the Audio icon and then select WF-C700N Hands-Free.For Android: While talking, tap the Speaker or Bluetooth icon, and then select WF-C700N Hands-Free.Check the Speaker settings on the connected device:.For other devices: How to pair Bluetooth headphones with a Bluetooth source device.For iPhones®: Pairing and connecting with an iPhone.For Android™: Pairing and connecting with an Android smartphone.Note: If a Bluetooth connection is not established, refer to the appropriate article: Check the Bluetooth™ settings to make sure that the earbuds are connected via Bluetooth®.Perform the following steps on the device connected to your earbuds: Go to Product Repair.Select your issue details: I can't hear the other party's voice The volume can't be adjusted The earbuds may malfunction or require repair. The volume can be adjusted The issue may have been caused by a temporary malfunction. Watch this video or refer to the Initializing the headset to restore factory settings page for instructions: Note: Initialization returns the earbuds to the factory settings, and all Bluetooth® pairing information is deleted. The volume can't be adjusted Go to the next step. Watch this video or refer to the Resetting the headphones page for instructions: The volume can be adjusted The issue may have been caused by the app settings. If the app has the volume settings, try adjusting the volume using those settings.The volume can be adjusted You may need to adjust the volume on the device in some situations. If you can't get the desired volume by adjusting the headphones or device volume only, adjust the volume on both devices. Note: Depending on the connected device, the volume may not sync with the headphones. Adjust the volume on the connected device.įor details, refer to the device manual or support site.The volume can be adjusted You can use the Sony | Headphones Connect app to adjust the volume. To adjust the volume using the Sony | Headphones Connect app, move the slide bar next to the speaker icon in the Status tab. Use the Sony | Headphones Connect app to adjust the volume.The volume can be adjusted You can use the earbuds to adjust the volume. ![]()
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